What Does a Virtual Assistant (VA) Do?

In today’s fast-paced world, managing daily tasks and maintaining a productive work-life balance can be overwhelming. That’s where a virtual assistant comes in, a highly skilled professional who can provide remote support and handle a range of tasks to help you streamline your workload and give you time to do what’s important to you.

Understanding the Role of a Virtual Assistant

A virtual assistant is a remote professional who provides administrative, technical, creative, or specialised support services to individuals or businesses. They can assist with tasks such as email and calendar management, research, data entry, social media management, customer support, and more.

What should you delegate?

Review your workload and identify tasks that can be effectively outsourced to a virtual assistant. Consider delegating repetitive, time-consuming, or non-core tasks, allowing you to focus on high-value activities.

How to Use a Virtual Assistant

Task Prioritisation and Communication will clearly communicate your expectations, priorities, and deadlines to your virtual assistant. Use project management tools, task management apps, and regular check-ins to maintain effective communication.

Administrative Support

Delegate administrative tasks like email management, appointment scheduling, travel arrangements, and document preparation to free up your time.

Research and Data Analysis

Use your virtual assistant’s research skills to gather information, analyse data, and provide valuable insights for decision-making.

Social Media and Online Presence

Use your virtual assistant’s expertise in managing social media accounts, posting content, engaging with your audience, and monitoring analytics.

Customer Support and Relationship Management

Delegate customer enquiries, order processing, and basic support tasks to your virtual assistant, ensuring prompt and efficient customer service.

Benefits of Using a VA

Time and Cost Efficiency

Virtual assistants can handle tasks more quickly, allowing you to focus on core responsibilities. Their remote nature eliminates the need for office space, equipment, and other things associated with hiring an in-house employee.

Flexibility and Scalability

Virtual assistants offer flexible working arrangements, providing support on an as-needed basis or during specific periods of high workload. You can easily scale up or down the assistance based on your needs.

You don’t have to do Admin!

Maybe the biggest advantage of using a VA is that they are doing mundane admin tasks so you don’t have to! There are very few of us who would choose to do admin work, so why do it?

Access to Specialised Skills

Virtual assistants often possess specialised skills in areas such as content writing, organisation, Microsoft office or chasing debtors. By tapping into their expertise, you can access high-quality work without having to hire multiple individuals.

Read our guide to CHOOSING A CRM platform here

Getting the Most Out of Your Virtual Assistant

Clear and Detailed Instructions. Provide thorough instructions, including task requirements, preferred formats, and any relevant guidelines or templates.

Regular Communication

Maintain open lines of communication to ensure a smooth workflow. Provide constructive feedback to help your virtual assistant improve their performance.

Training and Skill Development

Invest time in training your virtual assistant on your business processes, tools, and systems to enhance their effectiveness and efficiency.

Long-Term Collaboration

Foster a long-term working relationship with your virtual assistant, building trust and familiarity over time. Regularly assess their performance, discuss goals, and explore opportunities for growth within your partnership.


A Virtual Assistant can be a huge asset to any business. If you are wasting any time doing admin tasks in your business, engage a VA, you won’t look back.

For more information about our Virtual Assistants, Bookkeepers, our Marketing Team, or any of the other services JUGGLE! offers,